Support | heymare

Support

Questions, feedback or trouble with the app? Email us at hello@heymare.ai and we'll get back to you within one business day.

Common questions:

How do I reset my password?
On the heymare login screen, tap Forgot password? and enter your email. We'll send you a link to set a new one.

How do I manage or cancel my membership?
In the app, go to Account → Subscription. From there you can update your payment method, see your billing history, or cancel. If you cancel, you keep access until the end of the period you've paid for..

My payment didn't go through. What do I do?
Tap the banner on the Home screen, or go to Account → Subscription, and update your card. Your membership picks up again as soon as the payment goes through.

How do I talk to my stylist?
Open the Chat tab in the app. Your stylist is available during our business hours of 6am–9pm PT.

How do I delete my account?

In the app, go to Account → Delete account. This permanently deletes your closet, looks and messages, and cancels your membership.

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